30-Day Return Policy

At Aura, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, we offer a 30-day return policy from the date of delivery. Here are the details of our return policy:

1. Eligibility:

  • To be eligible for a return, your item must be in its original condition, unworn, unwashed, and with all tags and labels attached.

  • Returns must be initiated within 30 days from the date of delivery.

2. Items Not Eligible for Return:

  • We do not accept returns on accessories (such as hats, socks, and face masks) for hygiene reasons.

  • Items purchased during a clearance sale or using a promotional code that specifically states "final sale" are considered final and cannot be returned.

3. Return Process:

  • To initiate a return, please contact our customer support team through our "Contact Us" page on our website. Provide your order number and a brief reason for the return.

  • Our customer support team will guide you through the return process and provide you with a return shipping label if applicable.

  • Ensure the returned items are securely packaged to prevent damage during transit.

4. Refund or Exchange:

  • Once we receive your returned items and verify their condition, we will process your request for either a refund to the original payment method or an exchange for a different size or item.

  • Refunds will be processed within 7-10 business days from the receipt of the returned items.

5. Shipping Costs:

  • If your return is due to a mistake on our part or a defective product, we will cover the cost of return shipping.

  • If you are returning items for personal reasons (e.g., wrong size or change of mind), you will be responsible for the return shipping costs.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs.

7. Lost Returns:

  • We recommend using a trackable shipping method when returning items. Aura is not responsible for lost returns that do not have tracking information.